Refund policy

Return and Refund Policy
🔄 Return Period

You have 14 days from receipt to request a return.

📦 Return Conditions

To be eligible for a return:

The product must be unused and in its original condition.

It must be returned in its original packaging.

❌ Non-Refundable Items

For hygiene reasons, some items cannot be returned if they have been used.

💸 Refunds

Once your return is received and inspected:

We will inform you of the approval or rejection.

If approved, the refund will be processed within 5 to 10 business days.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective product.

📭 Damaged or Incorrect Products

If your product is defective or incorrect:
👉 Contact us immediately with a photo at
📩 contact@ovelia.com

We will offer you a replacement or a refund.

⏱ Refund Delays

If you haven't received your refund yet:

Check your bank account

Contact your bank

❗ Incorrect Address

We are not responsible for address errors provided during the ordering process.

💌 Contact

For any inquiries:
📩 contact@odelia.website